Last Updated: [June 16, 2025]

At Jace Accessories, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our return and refund policy below:

✅ Returns

We accept returns under the following conditions:

  • The item must be returned within 7 days of delivery.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

  • You must provide a receipt or proof of purchase.

  • Returns apply to non-electronic items only. Electronics and installed accessories are non-returnable unless defective.

⚠️ Non-Returnable Items

  • Electrical or electronic items once used or installed

  • Custom-fit accessories or special orders

  • Items damaged due to misuse or improper installation

🔁 Exchange Policy

If the item is defective or damaged on delivery, we will offer an exchange for the same item or a similar one of equal value (subject to availability).

💰 Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 3-5 business days via mobile money (M-Pesa) or the original payment method.

  • Shipping and delivery fees are non-refundable.

🚚 Return Process

  1. Contact us via WhatsApp or call: +254 797 168361

  2. Provide your order number, item name, and reason for return

  3. Return the item to our office or designated return point (details will be shared)

📞 Contact Us

If you have any questions about our return or refund policy, contact us:

📱 Phone/WhatsApp: +254 797 168361
🌐 Website: https://jacegadget.com
📍 Location: Nairobi, Kenya